Support
We're here to help. Choose the support option that works best for you.
Documentation
Complete setup guides, API reference, and platform-specific documentation.
Browse Docs →AI Agent Setup
One-line setup for AI agents. Complete guide with authentication and API details.
AI Setup Guide →Email Support
Reach our team directly. We respond within 24 hours on business days.
hello@catchup.help →Support Plans
Free
Community support via documentation and FAQ. Best effort response.
Creator
Priority email support. Response within 12 business hours.
Pro
Dedicated support. Response within 4 business hours. Priority feature requests.
Common Issues
Channel not connecting?
Make sure your stream is public and your platform account is active. For YouTube, re-authorize OAuth in dashboard settings. For Twitch, verify your channel name is correct.
!recap not appearing in chat?
Check that your bot account has chat permissions. If using Nightbot mode, verify the API endpoint is configured correctly in your Nightbot dashboard.
Recaps are inaccurate?
Ensure your stream audio is clear and in a supported language. Background noise or multiple speakers talking simultaneously may reduce accuracy. Try adjusting your microphone setup.
Still Need Help?
Email us at hello@catchup.help. We typically respond within 24 hours.
For Pro plan users: expect a response within 4 business hours.